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One
of the main reasons I write solid content that supports your
business goals is that I've spent more than 12 years designing, creating, and
implementing a huge range of
business processes, plans, and
documentation
in the corporate environment. Because much of this work is
proprietary, I can't show you as many samples as I'd like to.
However, I'll list examples of my work, and you're welcome to contact
me with questions.
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These documents
are in PDF format; if you do not have a PDF reader,
you can
download the free Adobe Reader software here. |
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Electronic Data Systems
(EDS)
Plano, Texas
Technology Support Services
Technical documentation and training for the Technology Support
Services and knowledgeCentre teams.
Worked with subject-matter experts to create these manuals and
courses. |
- Rebar Prerequisite Software Installation Guide
- TSS Operations Ready Configuration for
Windows Servers
- TSS Maxamine Traffic Statistics Report Setup
Procedures
- TSS Reporting Services 2000 Configuration
Procedures
- TSS WebLogic v8.15 Installation Procedures
- TSS WebLogic v8.15 Deployment Procedures
- SDS ClearTrust Qualification
- SDS ClearTrust Discovery
- SDS ClearTrust Solution Instructions
- Introduction to knowledgeCentre
(virtual classroom/distance learning medium)
- knowledgeCentre Steward Training
(virtual classroom/distance learning medium)
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GTCI
Richardson, Texas
Technical documentation and training for
Nortel
Networks technologies |
-
Nortel
certification exam
design and updates.
- Nortel Technical Publications (NTP)—updated
various NTPs on technologies for the wireless industry.
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Electronic Data Systems
(EDS)
Plano, Texas
Architecture Services
Technical documentation for the EDS Enterprise Information and
Technology (EIT) Rebar Team
Using my communication and instructional skills, I created and
customized these manuals for my primary audience—software developers
using the Rebar tool to design web applications. I created seven
major guides and developed standards and format for the Architecture
Services division. |
- Rebar Prerequisite Software Installation Guide
- Rebar QuickPort Installation Guide
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Rebar QuickPort Developer’s Guide
- Rebar QuickPort Web Application Deployment Guide
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Rebar Config.xml Guide
- Rebar .NET Exception Handling Guide
- Rebar ADO.NET Data Access Guide
- Architecture Services Documentation Standards
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Electronic Data Systems
(EDS)
Plano, Texas
Corporate Security
Business planning and documentation for Corporate Security and its
four divisions—Data Security, Physical Security, Business Continuity
(disaster planning and recovery), and Investigations |
- I-4 Security Conference work sessions—I led work sessions
for this
global information security conference sessions hosted by EDS and
attended by mid- and upper-level managers from more than 65
corporations around the world.
- Business Improvement Cycle project
implementation (including process analysis and improvement)—I led
Corporate Security managers and divisions through analysis and
improvement of their core processes, documenting findings throughout
the process.
- Predictive Work Force Development process
creation—I helped create this process then wrote (and delivered) an
executive presentation to "sell" this process to other groups within
EDS.
- EDS Crisis Management Team simulated
disaster exercise—I helped create, write, and implement the
disaster scenario for EDS upper management to perform.
- Virus Awareness survey—I designed and created
the survey (using automated MS Word forms via email), implemented it
, analyzed the data, and created an executive report of the
findings.
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Electronic Data Systems
(EDS)
Plano, Texas
EDS Interactive Distance Learning Network |
- EDS Interactive Distance Learning Network
(e-learning)—I helped create and cost the original proposal to build the
EDS Interactive Distance Learning Network, which broadcasts
interactive EDS employee and customer training worldwide plus public
non-profit projects such as Dr. Robert Ballard’s
JASON
project.
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