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One
of the main reasons I write solid content that supports your
business goals is that I've spent more than 12 years designing, creating, and
implementing a huge range of
business processes, plans, and
documentation
in the corporate environment. Because much of this work is
proprietary, I can't show you as many samples as I'd like to.
However, I'll list examples of my work, and you're welcome to contact
me with questions.
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These documents
are in PDF format; if you do not have a PDF reader,
you can
download the free Adobe Reader software here. |
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Electronic Data Systems
(EDS)
Plano, Texas
Technology Support Services
Technical documentation and training for the Technology Support
Services and knowledgeCentre teams.
Worked with subject-matter experts to create these manuals and
courses. |
 | Rebar Prerequisite Software Installation Guide |
| TSS Operations Ready Configuration for
Windows Servers |
| TSS Maxamine Traffic Statistics Report Setup
Procedures |
| TSS Reporting Services 2000 Configuration
Procedures |
| TSS WebLogic v8.15 Installation Procedures |
| TSS WebLogic v8.15 Deployment Procedures |
| SDS ClearTrust Qualification |
| SDS ClearTrust Discovery |
| SDS ClearTrust Solution Instructions |
| Introduction to knowledgeCentre
(virtual classroom/distance learning medium) |
| knowledgeCentre Steward Training
(virtual classroom/distance learning medium) |
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GTCI
Richardson, Texas
Technical documentation and training for
Nortel
Networks technologies |
|
Nortel
certification exam
design and updates. |
| Nortel Technical Publications (NTP)—updated
various NTPs on technologies for the wireless industry. |
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Electronic Data Systems
(EDS)
Plano, Texas
Architecture Services
Technical documentation for the EDS Enterprise Information and
Technology (EIT) Rebar Team
Using my communication and instructional skills, I created and
customized these manuals for my primary audience—software developers
using the Rebar tool to design web applications. I created seven
major guides and developed standards and format for the Architecture
Services division. |
| Rebar Prerequisite Software Installation Guide |
| Rebar QuickPort Installation Guide |
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Rebar QuickPort Developer’s Guide |
| Rebar QuickPort Web Application Deployment Guide |
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Rebar Config.xml Guide |
| Rebar .NET Exception Handling Guide |
| Rebar ADO.NET Data Access Guide |
| Architecture Services Documentation Standards |
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Electronic Data Systems
(EDS)
Plano, Texas
Corporate Security
Business planning and documentation for Corporate Security and its
four divisions—Data Security, Physical Security, Business Continuity
(disaster planning and recovery), and Investigations |
| I-4 Security Conference work sessions—I led work sessions
for this
global information security conference sessions hosted by EDS and
attended by mid- and upper-level managers from more than 65
corporations around the world. |
| Business Improvement Cycle project
implementation (including process analysis and improvement)—I led
Corporate Security managers and divisions through analysis and
improvement of their core processes, documenting findings throughout
the process. |
| Predictive Work Force Development process
creation—I helped create this process then wrote (and delivered) an
executive presentation to "sell" this process to other groups within
EDS. |
| EDS Crisis Management Team simulated
disaster exercise—I helped create, write, and implement the
disaster scenario for EDS upper management to perform. |
| Virus Awareness survey—I designed and created
the survey (using automated MS Word forms via email), implemented it
, analyzed the data, and created an executive report of the
findings. |
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Electronic Data Systems
(EDS)
Plano, Texas
EDS Interactive Distance Learning Network |
| EDS Interactive Distance Learning Network
(e-learning)—I helped create and cost the original proposal to build the
EDS Interactive Distance Learning Network, which broadcasts
interactive EDS employee and customer training worldwide plus public
non-profit projects such as Dr. Robert Ballard’s
JASON
project. |
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