Background

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Communication and marketing expertise

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Top-notch writing and content development skills

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Web site design and writing experience

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Project management skills

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Education

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Training

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Other related skills

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The reading connection

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


The combination of my skills, experience, training, education, and interests combine to make me a writer who can do more than just put words on paper—or on a screen.  I become your partner in getting results from your target audience.  And when I create your message, you can be sure it will be clear, accurate, and well written.

Other writers may match my combination of skills and experience, but few will have this additional ability:  in-depth understanding of how people read and where the communication process breaks down.   Why?  One of my sons is dyslexic.  In his case, dyslexia showed itself in reading comprehension problems.  Although he sounds like he is reading well, he remembers relatively little of what he reads—including subjects in which he's highly interested.  Did you know that 20 percent of your audience is probably dyslexic (whether they know it yet or not)?  See The Reading Connection below.

But first, I'll show you the abilities I bring to your writing project . . .

Communication and Marketing Experience (17 years)

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I'll help you determine the message you need to communicate and then use the best method to do so.  I'm experienced in defining communication needs and determining the most effective way to deliver this information to a specific audience—so that their actions or understanding changes.  If your brochure, web site, training project, or newsletter has no effect on your audience (or doesn’t reach them at all), it was a waste of your money.
 

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My instinct for clear communication allows me to concentrate on the needs and interests of your target market.  I have the ability to understand and simplify information and to focus on the most important issues to your clients and users.  My journalism and English background and my extensive instructional design and teaching experience have also given me ample opportunity to polish these skills and use them in “the real world” with widely-varied audiences—seeing firsthand what works . . . and what doesn’t.

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As we focus your content, we'll also clarify your overall marketing or communication message for your entire organization.  More than a few clients have discovered that their marketing direction wasn't clear when we worked together to put it into a simple statement to use in web site menus or brochure bullets.

Proven Writing and Content Development Skills (18 years)
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I have a proven ability to obtain, understand, and organize information from subject-matter experts and then communicate it to non-experts, including ridding it of jargon.  This skill is essential in communicating with users or buyers because many are unfamiliar with a seller’s or expert's terminology.
 

bulletI have strong writing and editing skills and have used them in a wide range of technical and non-technical areas (18 years).
 
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I've spent more than 12 years writing for corporations, communicating successfully with their clients and with staff and employees.  I trained and mentored other writers during most of that time and was always in demand as an editor, regardless of my role.  Literally all of my corporate roles have required heavy-duty writing ability used daily:

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Senior Training Specialist

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Curriculum Designer/Developer

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Education Specialist

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Web Site Content Developer

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Web Site Designer/Developer

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Business Process Analyst

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Project Manager

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Team Manager/Supervisor

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Publications Writer

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Editor

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Technical Writer

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Documentation Specialist

Web Site Design and Writing Experience (6 years)

Nowadays, when anyone hears about your business or organization, they ask, "Where's your web site?"   If you make a good impression on people but send them to a site that doesn't quickly and clearly tell them what they want to know or (worse yet) contains mistakes or difficult navigation, you've lost them.  And these days, if you have no site at all, people wonder if you're capable.

bulletAlthough web site programming is not one of my primary services, I've periodically programmed small and medium web sites since 1999.  Therefore, as a business writer, I know how to make web site content work with the site's design and navigation because I've made it all work together on my own.  For that matter, I'll consult with you on ways to make your site better overall for your users.  Your web site staff will find working with me easy because I understand both the advantages and limitations of web sites as well as web applications
 
bulletI bring solid experience with human-computer interaction issues from my years leading instructional design projects for computer-based training courses.  I won’t frustrate your web site audience with difficult text, layout, or navigation, and I know how a user reads (or often doesn’t read) online.
 
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I have a world-class "coach" available 24 hours a day, 7 days a week—my husband, a senior internet architect and programmer for a large global corporation.  In 1999, one of his EDS projects, Virtual MarketSpace, was chosen as one of three finalists worldwide for the 1999 Microsoft Certified Solution Provider (MCSP) Awards.  As lead designer and developer, he flew to San Francisco for the award ceremony at the Microsoft Fusion '99 Conference, where Bill Gates personally gave him his award.

Project Management Skills (13 years)

My 10 years' experience managing corporate communication and training projects means that I can work independently and follow a project schedule without needing to involve you in my day-to-day activities.  I know when to seek your input for something and when to move ahead.  However, you always have the final word on everything—this is your project.

Other Related Skills

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Process definition, documentation, analysis, and improvement skills—in business and training situations (7 years).
 

bulletTeaching and presentation experience—in both corporate roles and public school positions at the secondary level (12 years).
 
bulletPhotography and black-and-white darkroom experience (6 years as part of professional positions; 24 years as an advanced amateur).

My photojournalism-style photography (using unposed photos to “tell a story”) works well for showing off a company’s personality.  I have 6 years’ photography experience as part of professional positions and 24 total years’ experience in photojournalism, including teaching a yearbook staff that won the Texas state championship.
 
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I'm a trained Skywarn storm spotter and have had my amateur "ham" radio license since 1996.  In other words, I have scientific and technical aptitude and enjoy working with this type of subject matter.   My bookshelves are still filled with a combination of science and history books along with all kinds of great stories and classic literature.

Education

Bachelor of Science—North Texas State University (NTSU)
Major—Journalism; minor—English (with secondary teaching certification in both)

I graduated with honors although I worked to earn all college and living expenses, away from home.  (I don't give up easily.)

Training

Communication and Training:

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Instructional Systems Life Cycle (ISLC)

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Accelerated Development Process

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Information Mapping™

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Instructional Programs Development (Ruth Clark)

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Cognitive Approaches to Instruction

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Needs Analysis Workshop

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Harless Job Aid Workshop

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Macintosh User-Centered Design

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Mind Matters (similar to mind mapping)

Sales and Marketing:

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The Versatile Salesperson

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Building Successful Proposals

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Customer Relations

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Group Dynamics

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Business Improvement Cycle

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Quality Awareness Seminar

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Benchmarking for Process Improvement

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Basic Measurement (Metrics curriculum)

Leadership/Management:
 
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Project Management Workshop

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Executive Presentations

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Leading People

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Successful P&L Management

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Behavioral Interviewing

Technical:
 
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Systems Life Cycle (SLC) Overview

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SLC Structured Analysis

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SLC Project Management

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Using the SLC for Maintenance and Minor Enhancements

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Designing a Business System

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Consolidated Data Modeling

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Basic Electricity and Telephony

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The Business of AT&T

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The Business of GM

The Reading Connection

I know more than most writers do about how people comprehend and remember what they read—and how the process can break down.  I'm motivated to know this thoroughly because my seventh-grade son is dyslexic.

What you may not know is that your dyslexic audience is big—approximately 20 percent of the population—and often includes people who make a difference in the business world (and in the world itself).  However, you probably won't know these people when you see them, just as I didn't immediately notice this in my own son.

We thought he was reading well at first; he had no trouble with phonics or spelling and sounded fine when he read to us.  For several years, his sharp mind masked his inability to easily comprehend and remember what he read; when school became difficult around the end of third grade, everyone was puzzled.

Two years later, thanks to a school counselor who is herself dyslexic, we finally realized what the problem could be and had him tested.  To learn how to help him, I began intense study on how children and adults read.  A year later, I passed the state exam to add Reading certification to my Journalism and English teaching certificates.

During my continuing studies, I've discovered that many dyslexic adults discover their dyslexia only when their child is diagnosed (example: Charles Schwab, pioneer of the discount brokerage business).  Dyslexics work harder than the rest of us to remember what they read, although they're almost always gifted in other ways—often in math, engineering, sports, music, art, or creative problem solving.  In other words, you'll also find them in the top business minds—your clients, if you market your services to other businesses.  Here are a few of these top minds (who are also dyslexic) that you've probably heard of :

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Charles Schwab, pioneer in the discount brokerage business, who has also created Schwab Learning, a web site and foundation dedicated to helping people with learning disabilities.  You can find his story there.

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Paul Orfalea, founder of the copying empire, Kinko’s.

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Richard Branson, entrepreneur and founder of 150 enterprises that carry the Virgin name, including Virgin Records and Virgin Airlines.

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John T. Chambers, CEO of Cisco Systems.

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Ingvar Kamprad, founder of the IKEA furniture chain and one of the world’s richest men.

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Diane Swonk, Chief Economist and a Senior Vice-President at Chicago-based Bank One Corporation, one of the nation’s largest banks.

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Craig McCaw, who pioneered the cellular industry (now a billionaire).

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John Reed, who led Citibank to the top of banking.

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Donald Winkler, who until recently headed Ford Financial.

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Gaston Caperton, former governor of West Virginia and now head of the College Board.

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William "Bill" Hewlett (1913-2001), engineer and inventor who co-founded Hewlett-Packard with David Packard in 1939.

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Dr. John (Jack) Horner, a paleontologist (dinosaur expert) whose groundbreaking research and "outside-the-box" thinking (Could dinosaurs have been warm-blooded?) have changed scientists' ideas of what dinosaurs were like.  He also advised Steven Spielberg on films such as "Jurassic Park" and "The Lost World."

The list continues.  Think of Albert Einstein, Thomas Edison, and Leonardo da Vinci, whose work and struggles all fit the dyslexic pattern.

If you're going to reach this intelligent and capable 20 percent of the population, you need someone who is constantly aware of the many ways a message can break down.  No, I'm not dyslexic and have been a voracious reader from the beginning, which means I can study and understand my client's material quickly.  I didn't understand at first how my child, who was so obviously gifted in math and science, could read something and yet be unable to answer a simple question about a few paragraphs!  "You just read it 30 seconds ago—how can you not know this?"  Now I do know what happens—and ways to communicate in spite of it.

Knowing all this is key to communicating clearly—and most writers don't know much about it because almost all of them were good readers.  Since most dyslexics also struggle to get their ideas down on paper, they usually don't become business writers!

If you also happen to be one of these gifted people, and you have great ideas but struggle to get them down on paper, let me help.  I do it all the time with a son who loves poring over my fully-illustrated book about Dr. Stephen Hawking's cutting-edge theories in physics . . . and who constantly invents devices out of everything he can get his hands on.  Is this kid's room a mess?  Yes!  But is he also developing ideas that could change the world someday?  Definitely.

And don't forget attention deficit disorder (ADD), which means part of your audience won't stay with you long if you don't make your message interesting and easy to grasp immediately.  You'll find a large percentage of these innovative people in the "gifted" and "successful" categories, too.

 

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This site was last updated on May 31, 2007 .