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The combination of my skills, experience,
training, education, and interests combine to make me a writer who can do more than just put words on paper—or on a screen. I become your partner in getting results from your target audience.
And when I create your message, you can be sure it will be clear,
accurate, and well written.Other writers
may match my combination of skills and experience, but few will have this additional ability: in-depth
understanding of how people read
and where the communication process breaks down.
Why? One of my sons is dyslexic. In his case, dyslexia showed itself in
reading comprehension problems. Although he sounds like he is reading
well, he remembers relatively little of what
he reads—including subjects in which he's highly interested. Did you know that 20 percent of your audience is
probably dyslexic
(whether they know it yet or not)? See The
Reading Connection below.
But first,
I'll show you the abilities I bring to your writing project . . .
Communication and Marketing Experience (17 years)
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I'll help you determine the message you need to
communicate and then use the best method to do so. I'm experienced in
defining communication needs and determining the most effective way to
deliver this information to a specific audience—so that their actions or
understanding changes. If your brochure, web site, training
project, or newsletter has no effect on your audience (or doesn’t reach
them at all), it was a waste of your money.
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My instinct for clear
communication allows me to concentrate on
the needs and interests of your target market. I have the ability to understand and simplify information and to focus on
the most important issues to your clients and users. My
journalism and
English background and my extensive instructional design and teaching
experience have also given me ample opportunity to polish these skills and
use them in “the real world” with widely-varied audiences—seeing firsthand
what works . . . and what doesn’t. |
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As we focus your content, we'll also
clarify your overall marketing or communication message for your entire
organization.
More than a few clients have discovered that their marketing direction
wasn't clear when we worked together to put it into a simple statement to
use in web site menus or brochure bullets. |
Proven Writing and Content Development Skills (18
years)
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I have a proven ability to obtain, understand, and
organize information from subject-matter experts and then communicate
it to non-experts, including ridding it of jargon. This skill is
essential in communicating with users or buyers because many are
unfamiliar with a seller’s or expert's terminology.
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 | I have strong writing and editing
skills and have used them in a wide range of technical and
non-technical areas (18 years).
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I've spent more than 12 years writing for corporations,
communicating successfully
with their clients and with
staff and employees. I trained and mentored other writers during most of
that time and was always in demand as an editor, regardless of my role. Literally all
of my corporate roles have required
heavy-duty writing ability used daily:
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Senior Training Specialist |
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Curriculum Designer/Developer |
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Education Specialist |
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Web Site
Content Developer |
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Web Site
Designer/Developer |
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Business Process Analyst |
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Project Manager |
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Team Manager/Supervisor |
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Publications Writer |
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Editor |
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Technical Writer |
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Documentation Specialist |
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Web
Site Design
and Writing Experience
(6 years)
Nowadays, when anyone hears about your
business or organization, they ask, "Where's your web
site?" If you make a good impression on people but send them to a site
that doesn't quickly and clearly tell them what they want to know or (worse yet)
contains mistakes or difficult navigation, you've lost them. And these
days, if you have no site at all, people wonder if you're capable.
 | Although web site programming is not one of my primary
services, I've periodically programmed small and medium web sites since
1999. Therefore, as a business writer, I know how to make web site content work with the site's
design and navigation because I've made it all work together on my own.
For that matter, I'll consult with you on ways to make your site
better overall for your users. Your web site staff will find working with me easy
because I understand both the advantages and limitations of web sites as
well as
web applications
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 | I bring solid experience with human-computer
interaction issues from my years leading instructional design projects for computer-based training
courses. I won’t frustrate your web site audience with
difficult text, layout, or navigation, and I know how a user reads (or often
doesn’t read)
online.
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I have a world-class "coach"
available 24 hours a day, 7 days a week—my husband, a senior internet
architect and programmer for a large global corporation. In 1999,
one of his
EDS projects, Virtual MarketSpace, was chosen as one of three
finalists worldwide for the 1999 Microsoft Certified Solution Provider
(MCSP) Awards. As lead designer and developer, he flew to San
Francisco for the award ceremony at the Microsoft Fusion '99 Conference,
where Bill Gates personally gave him his award. |
Project Management
Skills (13 years)
My 10 years' experience managing corporate communication
and training projects means that I can work independently and follow a
project schedule without needing to involve you in my day-to-day
activities. I know when to seek your input for something and when
to move ahead. However, you always have the final word on
everything—this is your project.
Bachelor of Science—North Texas State University (NTSU)
Major—Journalism; minor—English (with secondary teaching
certification in both)
I graduated with honors although I worked to earn all college and living
expenses, away from home. (I don't give up easily.)
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Communication and Training:
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Instructional Systems Life Cycle (ISLC) |
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Accelerated Development Process |
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Information Mapping™ |
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Instructional Programs Development (Ruth Clark) |
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Cognitive Approaches to Instruction |
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Needs Analysis Workshop |
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Harless Job Aid Workshop |
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Macintosh User-Centered Design |
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Mind Matters (similar to mind mapping) |
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Sales and
Marketing:
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The Versatile Salesperson |
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Building Successful Proposals |
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Customer Relations |
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Group Dynamics |
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Business Improvement Cycle |
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Quality Awareness Seminar |
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Benchmarking for Process Improvement |
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Basic Measurement (Metrics curriculum) |
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Leadership/Management:
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Project Management Workshop |
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Executive Presentations |
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Leading People |
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Successful P&L Management |
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Behavioral Interviewing |
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Technical:
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Systems Life Cycle (SLC) Overview |
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SLC Structured Analysis |
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SLC Project Management |
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Using the SLC for Maintenance and Minor
Enhancements |
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Designing a Business System |
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Consolidated Data Modeling |
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Basic Electricity and Telephony |
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The Business of AT&T |
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The Business of GM |
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The Reading Connection
I know more than most writers do about how people
comprehend and remember what they read—and how the process can
break down. I'm motivated to know this thoroughly because my
seventh-grade son is dyslexic.
What you may not know is that your dyslexic audience is
big—approximately
20 percent of the population—and often includes people who make a
difference in the business world (and in the world itself). However, you
probably won't know these people when you see them, just as I didn't
immediately notice this in my own son.
We thought he was reading well at first; he had no trouble
with phonics or spelling and sounded fine when he read to us. For several years, his sharp mind masked his inability to easily comprehend and remember what he
read; when school became difficult around the end of third grade, everyone
was puzzled.
Two years later, thanks to a school counselor who is
herself dyslexic, we finally realized what the problem could be and had him
tested. To learn how to help him, I began intense study on how
children and adults read. A year later, I passed
the state exam to add Reading certification to my Journalism and English
teaching certificates.
During my continuing studies, I've discovered that many
dyslexic adults discover their dyslexia only when their child is diagnosed
(example:
Charles Schwab, pioneer of the discount brokerage business).
Dyslexics work harder than the rest of us to remember what they read,
although they're almost always gifted in other ways—often in
math, engineering, sports, music, art, or creative problem solving. In
other words, you'll also find them in the top business minds—your
clients, if you market your services to other businesses. Here are
a few of these top minds (who are also dyslexic) that you've probably heard of :
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Charles Schwab, pioneer in the discount brokerage business, who
has also created
Schwab Learning,
a web site and foundation dedicated to helping people with learning
disabilities. You can find his story there. |
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Paul Orfalea, founder of the copying empire,
Kinko’s. |
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Richard Branson, entrepreneur and founder of 150 enterprises that
carry the Virgin name, including Virgin Records and
Virgin Airlines. |
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John T. Chambers, CEO of
Cisco Systems. |
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Ingvar Kamprad, founder of the
IKEA furniture
chain and one of the world’s richest men. |
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Diane Swonk, Chief Economist and a Senior Vice-President at
Chicago-based
Bank One Corporation, one of the nation’s largest
banks. |
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Craig McCaw, who pioneered the cellular industry (now a
billionaire). |
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John Reed, who led
Citibank to the top of banking. |
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Donald Winkler, who until recently headed
Ford Financial. |
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Gaston Caperton, former governor of West Virginia and now
head of the
College Board. |
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William "Bill" Hewlett (1913-2001), engineer and inventor who
co-founded
Hewlett-Packard with David Packard in 1939. |
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Dr.
John (Jack) Horner, a paleontologist (dinosaur expert) whose
groundbreaking research and "outside-the-box" thinking (Could dinosaurs
have been warm-blooded?) have changed scientists' ideas of what dinosaurs
were like. He also advised Steven Spielberg on films such as
"Jurassic Park" and "The Lost World." |
The list continues. Think of Albert Einstein, Thomas Edison,
and Leonardo da Vinci, whose work and struggles all fit the dyslexic
pattern.
If you're going to reach this intelligent and capable 20
percent of the population, you need someone who is constantly aware of the
many ways a message can break down. No, I'm not dyslexic and have
been a voracious reader from the beginning, which means I can study and
understand my client's material quickly. I didn't understand at first
how my child, who was so obviously gifted in math and science, could
read something and yet be unable to answer a simple question about a few
paragraphs! "You just read it 30 seconds ago—how can you not know
this?" Now I do know what happens—and ways to communicate in
spite of it.
Knowing all this is key to communicating clearly—and most
writers don't know much about it because almost all of them were
good readers. Since most dyslexics also struggle to get their
ideas down on paper, they usually don't become business writers!
If you also happen to be one of these gifted
people, and you have great ideas but struggle to get them down on paper, let
me help. I do it all the time with a son who loves poring over my
fully-illustrated book about Dr. Stephen Hawking's cutting-edge theories in
physics . . . and who constantly invents devices out of everything he can
get his hands on. Is this kid's room a mess? Yes! But is he
also developing ideas that could change the world someday? Definitely.
And don't forget attention deficit disorder (ADD),
which means part of your audience won't stay with you long if you don't make your
message interesting
and easy to grasp immediately. You'll find a large percentage of these innovative people in the
"gifted" and "successful" categories, too.
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